Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wendys shop for classy women (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wendys-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@wendys-shop.net
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@wendys-shop.net
Good product, called just to try! Box intact took 3 days of purchase to get my home!
Very quickly sent, thank you!
I received it on December 2. It lacks the glove but hey
The hair dryer came quickly, thank you! It is convenient that a large brush-grabs more hair volume, hence reduces drying time. Only one nuance-strongly electrifies the hair. generally satisfied, thank you
Brush as per description. It works fine. Just mind it is 1000w, so it takes a little bit more to dry your hair than using a classical hair dryer. I have long thin hair and I am satisfied. I use it immediately on wet hair. Hope it will keep on working in future.
lo he pedido el día miércoles a las 3 e la madrugada y me ha llegado el jueves en la tarde. envío súper rápido
As described is worth it, it weighs little and its price is very good. The box came very badly beaten but the product apparently fine
Good value for money. It arrived rather than the scheduled date. Well packaged. I dried my hair with and at the same time do a brushing. Save time. I highly recommend.
Securely packaged produkte is as described. Has yet to be tested.
I received the item in 2/3 days (I choose the shipment by Frank to Italy). Super satisfied shipment and product. The brush is really very simple to use, even for inexperienced as me and does what it promises. I was a bit uncertain by the thickness of the grip, but they are remained agreeably amazed by the simplicity of use (i have long hair and fine up to the shoulder blades, in 10 minutes dry them I 'd and ordered). After using the hair turn out more bright, soft and light. Advice use with a specific product for your own hair before styling. Has become a must have in my daily routine. Highly recommended is the product that the store.
Delivery 5 days, impeccable, complies with the description for the moment, now more than try. I will complete my opinion once done.
So I just got it yesterday and use it once and so far it’s pretty great
Perfect very happy with my package Received in 4 days. As in the description .. Works but I do not test them all over my head ..
Said order livraison3 days totally false, came more than 1 week, to test
Compliant works perfectly despite having been sent 10j after placing the order
Perfect. The delivery took a lot of time but well received
Pas encore testé mais conforme à la description, parfait
Atvežė kurieri, atėjo greitai. Viskas veikia. Labai patiko
Perfect hair dryer, I recommend and the store is reliable!
Just like the ad, super satisfied. Thank you