Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wendys shop for classy women (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wendys-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@wendys-shop.net
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@wendys-shop.net
I love it.
canon
Super best impossible good fabric and covers a lot of the cold the truth loved it. I'm small and the sleeves are a little long
Me encanta! Queda genial
super cute on
I love the fabric i everything is great i came very quickly surprised as when i took it it it was for the price i porke it seemed interesting and now i don't want to take it off
Nice sweater
Perfect size L, received in 10 days.
il est à 2 doigts d'être parfait. magnifique, mais taille vraiment grand au niveau de la poitrine et des épaules. en sois rien de très grave je vais faire des pinces et il sera parfait .
I loved it in buso is exactly the same as the store's image, thank you very much x The Soon shipping to Bta Colombia. :*
There was no red, changed to khaki. Top in a tight fit for 4 breast size
Заказ очень быстро пришёл, я даже не ожидала! Качество пушка, свитер выглядит очень дорого! алиэкспресс просто лучший маркетплейс:3
Nice kit. Fully justifies its price. Bolero can be worn separately. Nothing sticks out anywhere. Seller recommend.
jolie
Very nice sweater, equal to the reference photo, is soft and very comfortable. I picked size s, it feels and it looks, great. Recommended 100%. Thanks to the store
¡¡Súper !!
I love this set! Super cute! My size 88cm bust 65cm waist. My arms are very long but the crop cardigan sleeves were ample.
I really liked it.
Like in the picture. The size is excellent! It came quickly. Thank you store!
Beautiful together, fast delivery, I do 40 and size m is fine
I love too
I love it.
On parameters 84-64 and height 163 the size of the villages is good. Very decent sleeve length, suitable for very high. Pleasant soft fabric, knitting is rather loose. Not pricked. Delivery about 2,5 weeks to Nizhny Novgorod.
Beautiful worth it he Price charm the fabric this super soft love it thanks
Very spectacular sweater. It looks very cool! The top can be worn separately. It's a shortened style. The neck of the sweater is soft and not tight, the sleeves are long, I turned. My parameters are 152 cm/82-62-84/42 kg. More photos and videos can be viewed in my profile I N S t a G R A M/T e l e g r a m (imenno_te)