Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wendys shop for classy women (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wendys-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earrings are beautiful, durable, but for me oooochen large. Тяжёленькие. They look impressive, but I can pass in them a day. Delivery 1,5 months by post of Russia. I did not communicate with the store. Order sent fast.
I liked it very much. Not heavy
Great, they're super cool, just like the pictures, they weigh nothing, it took them 2 weeks to get to Spain
Beautiful! Comes packaged neatly and beats with the picture
Earrings came with damage. I will not wear such.
We came in two months. Liked
Very pretty, not heavy at all, it looks fancy and not cheap.. however i would be very careful on where to keep them to make them last longer. So happy with my purchase. Did not communicate with store and shipping was really fast to Mexico. I have really small ears for reference, and they look super nice on! They are big but you can wear them all day without getting sore
Thank you, beautiful and big.
Earrings are massive beautiful! The parcel, the bag and the earring were damaged. Wipe the metal. Money's back! Thank you for decency! I'm sure it's not the store's fault, it's the transportation process! But the guarantee is really there. Do not be afraid to order!
Perfect thank you.very fast delivery.
Absolutely worth buying. They look so classy and unique at the same time. I am in love! Was absolutely worth the wait!!!
Earrings are beautiful, but heavy. The store put the napkins, it is very cute
Unfortunately, a little defective goods came to me! One is bigger than the other! And this is my second couple! And I ordered from different stores! Apparently it's not my destiny to have such earrings! But the seller is very polite and fast! I got the money back!
Earrings-Super. We came in about two weeks. Everything was tracked. Packaging is reliable. Thanks to the store I will order more)))))
Cool)) received quickly)) I did not even notice how time passed thanks to the store
Came very quickly, weeks for 2. Light, cute earrings. Definitely worth their ounce
Great earrings! Fast delivery and reliable packing. Recommend
Серьги красивые,массивные,очень эффектно смотрятся! Доставка около месяца в Украину