Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wendys shop for classy women (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wendys-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@wendys-shop.net
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@wendys-shop.net
looks just like the picture. super nice and warm
Love it
Super beautiful and also super fast arrived I Will called once more order
I liked the suit very much. So soft, without defects, Super! thanks for the fast delivery!) :) The size approached perfectly, weight 53 kg, height 164)
Ordered a size L, came withing two weeks, fits perfectly. very happy with this purchase. Perfect for the quarantine days!
New arrival perfect וממש fast recommend heat!!! Equal right
The top is a little narrow but it is perfect because the pants is wider
It's beautiful I 'd love more colors
Shipped quickly! Nice warm material... I wish top was smaller and pants bigger
Taille très bien et tient bien chaud . Prendre votre taille habituelle
I love it! He has arrived in 2 weeks, the store has been in contact with me. The fabric is perfect, super warm, and besides it's not gonna get any balls out of it. Seriously, I love it.
I love the tracksuit so much, even if it is not very long it still does the trick, take its usual size, I do 1m72 and wear L, same color as in the photo, arrival in 2 weeks
Top J' adore
Very pleased with this fit came very very quickly.I would happily buy this again in a different colour
10/10, value for money niquel, arrived in 1 week. Communication with the store niquel. I recommend! I will take another color. (I make 1m60 for 53kg and I took an S), take size above if you want it to be a little wider.
Perfect better than I thought, just its small size so if you want an effect a little wide you have to take 2 size above (what I did) I took XL while I'm doing M :)
Excellent, I'm super fast. The perfect size, it was exactly what I wanted.
Nice suits! I’m usually a S but I got L. L is a little baggy but still fitting if that makes sense. I suggest getting the XL (which I wish I did) for a baggier fit!
Great together, take a size above I advise. I'm 1m72 and for a size L it falls perfectly on the ankles.
29-12-2020 ordered 7-1-2021 within super fast to Netherlands! Gorgeous suit. Semblance with skin-colored underwear not by. Is delicious. I wear normal xs/ s the s fits perfectly.