Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wendys shop for classy women (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wendys-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@wendys-shop.net
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@wendys-shop.net
Очень красивый комплект . Брала S из-за верха, низ ношу М, но в этот раз S практически подошёл ( низ). Ткань приятная , нитки не торчат, красивое кружево, фасон.
красивый и удобный , трусики материал нежный.
Beautiful underwear, all the seams are neatly processed, there is a weak unpleasant smell, but quickly weathered, not suitable for everyday wear, but quite convenient. The parcel was sent and delivered quickly, less than 2 weeks
Amazing together!!! Ordered on October 4 received on October 16;). The color and material are even better than in the photos. The value for money is incredible... A real blow of heart
Bold red and super stretchy!!! Loveeee themmmm alll came super fast!!! 3weeks before the actually arrival date !!!
Cute, even a beautiful set of underwear! In Moscow came in less than a month, very quickly. Everything is sewn smoothly! Fabric nice
The set is good, it sits comfortably, the threads do not stick out, came quickly
Everything is super! As in the photo. The size was selected on the size grid of the store and everything came together. The husband is delighted)
Fast delivery, very beautiful sorry that pitted.
I returned most of the money back through cashbackworld.ru all got, everything is fine.
Cool kit! It came quickly. I highly recommend this product and store. Sat clearly m at 44 size
The lace is soft and pleasant, the color of the lace is different from the fabric, but it is not visible on the body. Panties without adjustment, are also too big, not that they hang, but will ride when driving under clothes
On the parameters 88-74-99 m approached well, but the panties in front are very narrow.
Very sexy and pretty. Perfect for 34 big C or small D. Transparent. The thong is also very pretty, narrow cut. Perfect
Very good kit, on the OG 93 T 80b ordered M, came up perfectly, the chest practically does not hold in terms of the fact that here is what your breast shape is, this will be in the bra. Panties with a very high waist, on the hips they will be ugly to wear. It's been three weeks.
A good set, sewn well. Took S on its 70c and hips 90 cm, the bottom sat well, the top is large in the girth and small in the Cup, I will hardly wear it. The panties have a gusset made of synthetic, not cotton, you have to use a gasket
I ordered the size m. At 85 v came up perfectly. Panties are tall. The color is the same as in the photo, saturated blue))
I thought that the straps of panties will be on the regulators, but not. Underwear is loose. The only thing that broke the strap of panties in the seam, but it's okay, it's easy to sew it
Белье хорошее,качественное ,доставка за шесть дней, подошло идеально, продавца рекомендую 5/5!