Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wendys shop for classy women (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wendys-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@wendys-shop.net
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@wendys-shop.net
The jacket is warm enough, on height 172 The sleeve is suitable normally, a pair of threads stick out (inside the filler is silicone, or something like this
I'm delighted. She came crumpled-she herself spread out and straightened up in a couple of days. My height is 168, the sleeves are in the butt. Warm. Dressed with a sweater at-10, everything is super. Stuffed well, except for the shoulder, but it does not feel. Mom asks herself the same! Definitely advise. I'm still thinking of ordering myself in a different color.
Классная куртка, до -10 пойдёт или если вы с авто
Perfect. Just like in the pictures.
The jacket is super. No defects. There is no smell))
Super!
i ordered a bit too large but beautifull jacket
The jacket really cool came up to my parameters 87/67/95 height 167 sleeves just right. So girls if you are growing like me and hands are not long, take a dare. Stuffed is also good. Came for a month
Куртка супер, до 0 градусов можно надевать спокойно. На рост 165 подошла идеально, прикрывает сзади попу. Но возможно, тем кто выше, нужно внимательно померить длину руки, потому что на мой рост рукав оказался впритык
Height 170, long read and thought to order or not. Someone writes sleeves short, and someone sleeves perfectly. I'll say this: if you have 170 and your hands are long, and the torso is short, then the sleeves will perfectly sit down. That's what happened to me. The jacket is awesome, especially for such money! I'm totally delighted! + the jacket came to Sochi in 13 days.
The jacket came quickly, accurate in the description, stitched well, in size-good, moderately oversize for me so to og 90, but short sleeves, I agree with the review of one of the girls. From myself I personally add that on such models it is necessary to provide an inner tape for fixing the smell, and then walk with one belt, actively move in everyday life-just all will open and you can catch a cold!
Excellent jacket, the height of 166 sleeves is slightly short, but with a jacket looks very cool. Definitely advise!)
спасибо, куртка пришла, качеством довольна, товар соответствует описанию
It came very quickly .. All corresponds to the description
Very cool jacket! As in the photo. Height 157 just, I think it will not work, the sleeves will be short