Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wendys shop for classy women (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wendys-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@wendys-shop.net
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@wendys-shop.net
Perfect! Ordered 4/9/20, received 4/11/20 to Gold Coast QLD Australia. Exactly as described and what I wanted. No need to communicate with the store as there were no problems at all. I definitely recommend this product & seller. Thanks so much @)------
Доставка в течении двух недель. Супер . Хорошо упаковано. Соответствует описанию.
Доставили в целости и сохранности. Цвет очень красивый с мелким шимером. В 2 слоя нормально типсу покрывает. Упаковано замечательно.
Its perfect, like always. Just one thing, the first some bottle with glitter its not too nice. Its with bigger pieces. Weird. But not unusuable. But the other, I totally recommend.
Really nice, easy to apply, covers with two layers.
Супер гель лаки! Заказываю постоянно. Быстрая доставка. Хорошее качество Нравится то что цвет гель лака такой, как и бутылочка.
Всё упаковано очень хорошо и надежно. Пользуюсь уже два года этими лаками,качество и носка супер!
Лаки шли до Воронежа месяц,товар пришел целый,девушка довольна,рекомендую продавца
цвет очень красивый и нежный 1-2фото один слой.Цвет не плотный.
Доставка немного долговатая , но за такую цену и качество можно подождать. Немного больше месяца ждала. Цвета выкрашены все в один слой. Просыхают в лампе 48 Вт хорошо. Чёрный и белый цвет заказываю уже 2й раз. В два слоя прекрасно ложатся. Гелями не пользовалась ещё, но по отзывам других они не плохие. Раньше покупала некоторые цвета этой марки, сейчас докупила. Собрала почти всю их палитру. Юхуууу!!!! Продавца рекомендую. Спасибо
Everything is very well packed. Really excellent! Thank you!
very nice.
Я очень довольна. Заказала в 2 цветах, пришли за месяц, осталеживалась посылка. В фирменной коробке и запечатаны в слюду :з Цвета один в один как на картинке. Спасибо!
Wow! I’m happy! Great quality! Highly recommend!!! Thank you)))
Lo he probado una vez y cuesta un poco secar el producto con la lampara UV. El color es muy bonito y el botecito de cristal, no es de plastico.
Как всегда,качество на высоте.Заказываю не первый раз у данного продавца и очень довольна.Сегодня приятно удивило,что лаки доставили курьером домой.Удачи в делах
Цвет соответствует фото продавца, один из самых ходовых цветов - темный пыльно розовый) красивый, приятный, не навязчивый)
926 лак просто самий ходовий та гарний з моєї палітри! Вже замовляла його два рази і буду замовляти ще ! Правда вдруге його в пляшечці було вдвічі менше. Так що , знайте, що наповнення кожного разу інше , як повезе .
To moje trzecie zamowienie z tych lakierów. Są super, Polecam
Как ни пыталась, со вспышкой, без нее, цвет на фото выглядит молочными, на самом деле он пастельный желтый, как на фото продавца.
All good, very well packed. Nice full colours. Well didn't try the turquoise one yet :)
Thank you very much, as always fast delivery and exceptional service. I was a little surprised though by a plastic wrap of one bottle instead of a regular paper box.
Заказ дошел до Астрахани меньше, чем за месяц.Красивый цвет.Имеет еле заметный перламутровый эфект.Консистенция похожа на очень плотный винтаж или неоновый в два слоя полностью перекрывает.
!!!